In violation of the Nigerian Civil Aviation Authority’s regulations, which provide a 14-day refund deadline, domestic airlines have been cautioned to cease telling passengers that reimbursements for tickets take four weeks.
In order to conduct an inquiry, the organization advised travelers who were promised a four-week reimbursement to report the correspondence to NCAA officials.
Michael Achimugu, the NCAA’s Director of Public Affairs & Consumer Protection, issued the warning in a statement on Monday through X.
“Passengers should no longer be informed by domestic airlines that their refund procedure takes four weeks. An airplane cannot have more than one captain-in-command.
“The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot create a different rule in this regard.
“To all passengers: if you apply for a refund and an airline tells you that it would take 4 weeks, kindly forward that communication to michael.achimugu@ncaa.gov.ng ifueko.abdulmalik@ncaa.gov.ng cpd@ncaa.gov.ng immediately.”
He added, “We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers.”
